Overview

Ace Beauty MD is committed to providing exceptional care and premium service. Because our treatments, products, and appointments require professional time, preparation, and medical‑grade resources, the following Refund Policy applies to all purchases made online or in‑clinic.

Refunds on Services

Completed Services

All completed treatments are non‑refundable. This includes:

• Laser services • Facials • Microneedling • Chemical peels • Add‑ons • Consultations • Packages or memberships

Results vary by individual and are influenced by skin type, lifestyle, and adherence to aftercare. No specific outcome is guaranteed.

Prepaid Packages & Memberships

Prepaid services, bundles, and memberships are final sale.

• Sessions may be transferable at our discretion • Packages cannot be split between multiple clients unless approved • Expired sessions cannot be refunded or reinstated

Deposits

Some services require a deposit to secure your appointment.

Deposits are:

• Applied toward your service total • Non‑refundable • Forfeited if you cancel late or do not show up

Refunds on Products

Unopened Products

Unopened, unused products may be returned within 7 days of purchase for a refund or exchange.

Opened Products

Opened or used products cannot be returned, due to health and safety regulations.

Defective or Damaged Items

If a product arrives damaged or defective:

• Contact us within 48 hours • Provide photos of the issue • We will assist with a replacement or credit

Gift Cards

Gift cards are:

• Final sale • Non‑refundable • Not redeemable for cash • Transferable to another person

Courses, Training, or Digital Products (If Applicable)

All digital products, training materials, or courses are non‑refundable once delivered.

Medical & Safety Exceptions

If a treatment cannot be performed due to a contraindication discovered at the appointment (e.g., sunburn, recent procedure, medication use):

• The appointment may be rescheduled • A cancellation fee may apply if the issue was not disclosed beforehand • Refunds are not provided for undisclosed medical conditions

Service Satisfaction Adjustments

While refunds are not offered for services, we may provide:

• A complimentary follow‑up • A corrective treatment • A partial credit toward another service

These adjustments are granted at the discretion of Ace Beauty MD and are not guaranteed.

Chargebacks & Disputes

Initiating a chargeback without contacting Ace Beauty MD first may result in:

• Account suspension • Forfeiture of future bookings • Legal review of the dispute

We encourage clients to reach out so we can resolve concerns directly.

Contact Us

For questions or assistance regarding this Refund Policy:

Ace Beauty MD Email: AcebeautyMDyeg@gmail.com

Phone: (780) 983‑1474

Address: #108, 957 Fir Street, Sherwood Park, AB, T5H 4N6