Last updated: 07/01/2026

Overview

Ace Beauty MD is committed to providing a smooth, reliable, and premium shopping experience. This Shipping Policy outlines how we process, ship, and deliver orders placed through our website or in‑clinic.

Processing Times

All orders are processed within 1–3 business days.

Processing times may be extended during:

• Holidays • High‑volume periods • Special promotions • Weather or courier delays

You will receive an email confirmation once your order has been processed and shipped.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and selected shipping method.

Typical delivery windows:

• Local Edmonton Delivery: 1–3 business days • Canada‑Wide Shipping: 3–7 business days • U.S. Shipping: 5–10 business days

Delivery times are estimates and may vary depending on courier performance.

Local Pickup (AcebeautyMD)

If local pickup is available:

• You will receive a notification when your order is ready • Pickup must be completed during clinic business hours • Please bring your order confirmation email

Order Tracking

Once your order ships, you will receive a tracking number via email. Tracking updates may take 24–48 hours to appear.

Shipping to Multiple Addresses

Orders cannot be split into multiple shipping destinations. To ship to different addresses, please place separate orders.

Incorrect Shipping Information

Please ensure your shipping details are accurate. Ace Beauty MD is not responsible for:

• Delays caused by incorrect addresses • Lost packages due to address errors • Additional fees for re‑shipping

If you notice an error, contact us immediately.

Lost, Stolen, or Damaged Packages

Once a package is handed to the courier, it becomes their responsibility.

If your order is:

• Lost • Stolen • Damaged in transit

Please contact the courier directly using your tracking number.

We will assist where possible, but Ace Beauty MD cannot guarantee replacements or refunds for courier‑related issues.

International Shipping

International orders may be subject to:

• Customs fees • Duties • Taxes • Import restrictions

These charges are the responsibility of the customer.

Delivery times may vary due to customs processing.

Out‑of‑Stock Items

If an item becomes unavailable after your order is placed:

• You will be notified • You may choose a refund, exchange, or wait for restock

Returns & Exchanges

Please refer to our Refund & Cancellation Policy for details on product returns.

Contact Us

For shipping questions or support:

Ace Beauty MD Email: AcebeautyMDyeg@gmail.com

Phone: (780)983-1474

Address: #108 957 Fir Street. Sherwood Park. AB. T5H 4N6